{"id":19873,"date":"2017-12-20T19:11:30","date_gmt":"2017-12-20T19:11:30","guid":{"rendered":"https:\/\/blog.resellerclub.com\/?p=19873"},"modified":"2026-05-22T10:36:23","modified_gmt":"2026-05-22T10:36:23","slug":"how-to-reject-customer-request-politely","status":"publish","type":"post","link":"https:\/\/www.resellerclub.com\/blog\/how-to-reject-customer-request-politely\/","title":{"rendered":"How to Turn Down Customer Requests Courteously"},"content":{"rendered":"

On our social media, we often joke about how many changes we as developers & designers receive from clients with the hashtag #webdesignerproblems. <\/span><\/p>\n

\"Customer<\/p>\n

Funny as it may be, in real life, it can be frustrating to have to re-do images or implement the client\u2019s changes because he\u2019s either unsure of what he wants or is over ambitious or simply, hard to please. <\/span><\/p>\n

In this article, we\u2019ll discuss how to turn down such requests politely (this applies to any type of customer request). <\/span><\/p>\n

Genuinely listen to your customer\u2019s request<\/h2>\n

First off, hear your customer out. Hearing him out lets your customer know he\u2019s valued and important. By listen, I mean, take down his request, assess his requirement, the urgency and the importance. <\/span><\/p>\n

Once you\u2019ve heard your customer out and evaluated that you cannot take the up the project, then proceed to tackle the request with alternatives which is tactic no. 2.<\/span><\/p>\n

Try an alternative<\/h2>\n

Instead of saying an outright \u201cno\u201d which could seem rude, find a way to turn down a request in a positive manner. You can do this by asking the customer or client a few questions like:<\/span><\/p>\n