{"id":31093,"date":"2020-04-26T05:37:20","date_gmt":"2020-04-26T05:37:20","guid":{"rendered":"https:\/\/blog.resellerclub.com\/?p=31093"},"modified":"2026-02-13T12:41:41","modified_gmt":"2026-02-13T12:41:41","slug":"how-to-add-live-chat-to-your-wordpress-website","status":"publish","type":"post","link":"https:\/\/www.resellerclub.com\/blog\/how-to-add-live-chat-to-your-wordpress-website\/","title":{"rendered":"How to Add Live Chat to Your WordPress Website"},"content":{"rendered":"

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Planned to add live chat to your website and never did? Well, it might be more important than you think in this time of COVID-19! And although adding live chat to your WordPress website might seem complicated, it\u2019s actually easy and takes only a few minutes.<\/p>\n

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By adding live chat to your website, you will be able to solve your visitor\u2019s questions instantly and chances are they\u2019re more likely to convert into customers.<\/p>\n

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In this article, you\u2019ll learn how to add live chat to your WordPress website, but first, let\u2019s discuss what are the benefits and why should you add it.<\/p>\n

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The Benefits of Adding a Live Chat to Your Website<\/strong><\/h3>\n

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We all have heard a million times that \u201ccustomer is king\u201d – and that\u2019s true. Adding live chat gives your visitors more reassurance than anything else.<\/p>\n

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According to 99 Firms<\/a>, 79% of consumers prefer live chats because they offer instant responses, and 63% of visitors who contact you via live chat on a website are more likely to return to your site.<\/p>\n

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Here\u2019s the thing, 80% to 95% of visitors are in research mode, which means they\u2019re looking for an answer to their query.<\/p>\n

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No matter how much FAQs you\u2019ve covered about your product\/services or within your blog article but the visitor may still have some questions in their mind.<\/p>\n

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That\u2019s where live chat comes in and helps visitors to get instant answers without leaving your website. <\/p>\n

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Excellent communication via live chat can effectively help customers make the buying decision.<\/p>\n

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In a few words, the benefits of adding it will increase your sales<\/a>, boost customer satisfaction, improve customer loyalty, enhance problem resolution, discover customer pain points, expand market reach, and much more.<\/p>\n

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How to Add Live Chat to your WordPress Website<\/strong><\/h3>\n

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There are tons of live chat plugins available \u2014 free as well as paid ones \u2014 but you’ve to choose the best tools to grow your online business<\/a>.<\/p>\n

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So, for this tutorial, we’re going to cover two options viz. free and paid. For free live chat, we recommend Crisp and for the paid version, we say choose LiveChat Inc.<\/p>\n

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Adding Live Chat Using a Free Tool<\/h3>\n

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Step 1: Create an Account on Crisp<\/strong><\/p>\n

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To get started, head over to Crisp<\/a> and create your account.<\/p>\n

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Now click on the \u201cGet Started or Use Crisp for free<\/em><\/strong>\u201d button and fill up the details.<\/p>\n

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Fill up the details by entering your email address, password, your first and last name then click Continue<\/em><\/strong>.<\/p>\n

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After that, add your website domain<\/a> and the name of your website, and click on Continue<\/em><\/strong>.<\/p>\n

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That\u2019s it, your account is created on Crisp and now it\u2019s time to connect it with your WordPress website.<\/p>\n

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Step 2: Connect Crisp To Your WordPress Website<\/strong><\/p>\n

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Once you have created an account on Crisp, the next step is to connect it to your WordPress website.<\/p>\n

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To connect it, head over to your WordPress dashboard. Click on Plugins \u00bb Add New<\/em><\/strong>.<\/p>\n

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Once you do that search for Crisp<\/em>,<\/strong> then install <\/em><\/strong>and activate <\/em><\/strong>it.<\/p>\n

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Now, click on Connect with Crisp<\/em><\/strong>.<\/p>\n

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By clicking on it, you\u2019ll be redirected to your Crisp account and if you\u2019re logged in already, you\u2019ll see a screen like this and if not, then log in to your account.<\/p>\n

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Now, click on Continue<\/em><\/strong> <\/em>to link Crisp with WordPress.<\/p>\n

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And that\u2019s it! Your Crisp account is connected with the WordPress site. Go to the front-end of your site and you\u2019ll see a live chat added to the bottom-right corner of your screen.<\/p>\n

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Here\u2019s how your live chat looks at front-end and back-end.<\/p>\n

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As you can see, if someone types a message, you\u2019ll receive that message right within your Crisp account inbox.<\/p>\n

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You\u2019ll also see from where the visitor is sending a message to you, which pages of your website they\u2019re looking at and many more details.<\/p>\n

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Still not sure how to install a Crisp live chat on WordPress? Check out this tutorial.<\/p>\n

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