Fix Control Panel Emails Not Received or Marked as Spam
When control panel emails do not reach your inbox or are marked as spam. This article explains how to improve delivery of control panel emails.
If the Email notifications option is enabled, the control panel will automatically send emails to customers on the reseller's behalf for various actions related to an order. However, sometimes these emails get flagged as spam or blocked by certain email clients and the customers do not receive these emails or miss them as they are marked as spam.
To solve this issue you need to add the following SPF record to your domain's DNS zone:
yourdomainname.com IN TXT 14400 "v=spf1 include:_spf.myorderbox.com ~all" Where, yourdomainname.com is the Hostname 14400 is the TTL value in seconds "v=spf1 include:_spf.myorderbox.com ~all" is the SPF record to be added in the value field.
| NOTE
This is only applicable if you own the domain name and can modify the DNS records for the domain. If you are using a third-party email provider such as Gmail, Yahoo, Hotmail, etc. this solution will not work. We recommend you change the Sales email address in the control panel to an email with a custom domain name. To modify the email address navigate to the CONTACT INFORMATION page and under GENERAL SALES CONTACT INFORMATION update the Email address. |