Title: How to Configure DNS Records for Google Workspace
PrimaryCategory: Google Workspace
Type: Procedural
Tags: Google Workspace, DNS records, MX records, SPF record, email issue, DNS update
Source UI Terms: DNS Zone
Source Reference: How to Configure DNS Records for Google Workspace

Prerequisites:
- Access to your domain&#39;s DNS zone settings.
- Knowledge of where your domain&#39;s DNS is hosted (your hosting provider or domain registrar).

Steps:
1) Identify if your Google Workspace email is not sending or receiving messages.
2) Access your domain’s DNS Zone manager where DNS records are controlled.
3) Add the following MX records for Google Workspace to enable email routing:
   - (Note: The specific MX records are not listed in the source. Please refer to official Google Workspace documentation or your DNS provider&#39;s interface for exact entries.)
4) Add the following SPF record to your domain’s DNS records to authorize Google Workspace email sending servers:
   ```
   v=spf1 include:_spf.google.com ~all
   ```
5) If you previously had Free/Business/Enterprise email configured and switched to Google Workspace, delete all existing MX records that are not for Google Workspace.
6) Add the above MX and SPF records to replace the old ones to ensure proper delivery and reception of emails.
7) If your domain&#39;s hosting is managed by a third party, coordinate with that provider to update the DNS records in their DNS zone.

Warnings:
- Note: Ensure you update the DNS zone where your domain&#39;s hosting or DNS management resides. If your hosting is elsewhere, updating records in a different DNS zone will not take effect.

Summary:
To fix email sending or receiving issues with Google Workspace, you must add the correct MX and SPF DNS records to your domain&#39;s DNS zone, deleting any old MX records from previous email setups, and ensuring all changes are made where your DNS is hosted.

Evaluation Pairs:
Q: What DNS records do I need to add to fix Google Workspace email issues?
A: You need to add Google&#39;s MX records and the SPF record `v=spf1 include:_spf.google.com ~all` to your domain&#39;s DNS zone.

Q: What should I do if I switched from Business Email to Google Workspace but my email doesn’t work?
A: Delete any old MX records from previous services and add the Google Workspace MX and SPF records in your DNS zone.

Q: Where should I add the Google Workspace DNS records if my domain hosting is elsewhere?
A: Add the records to the DNS zone at your domain&#39;s hosting provider or wherever your DNS is managed.

When you want to set up and start using Business and Enterprise Email Hosting. This article explains the essential steps including configuring DNS records, creating user accounts, setting up domain aliases, and accessing webmail. If upon adding a Google Workspace order, you are unable to send/receive emails, it could indicate that the required DNS resource records for Google Workspace have not been added within your DNS Zone. In which case you may add the below set of MX records for Google Workspace:
<img class="img-responsive" alt="GSuite DNS" src="https://assets.resourceserver.org/img/GSuite DNS.png" width="600"></img>  
You will also need to add the below SPF record for your domain:
<pre class="ckeditor_codeblock">v=spf1 include:_spf.google.com ~all</pre>
 You may also encounter cases wherein you had Free/Business/Enterprise Email added for your domain and thereafter switched to Google Workspace but the DNS does not reflect the Google Workspace resource records. In this case, as well, you would need to delete the existing MX records and add the above DNS resource records specific to Google Workspace.  
<pre class="ckeditor_codeblock">NOTE:

If the hosting for your domain lies elsewhere, please ensure that you add the resource records within the zone at the hosting provider’s end.</pre>

When you want to set up and start using Business and Enterprise Email Hosting. This article explains the essential steps including configuring DNS records, creating user accounts, setting up domain aliases, and accessing webmail.

Getting Started with Business and Enterprise Email Hosting