How to Configure BoxTrapper Spam Protection in cPanel

When email attachments fail to send due to security restrictions in your Business or Enterprise Email account. This article explains which file types are blocked.

BoxTrapper filters spam from your inbox through challenge-response verification. When an account with BoxTrapper enabled receives an email, BoxTrapper automatically sends a verification email in response. The sender must complete the verification process before the email can pass to your inbox. If the sender does not verify the email, the verification fails and BoxTrapper never clears the message for delivery. After a period of time, the system automatically deletes the spam.
 

Enable BoxTrapper

When accessing BoxTrapper via your cPanel, you will be presented with a list of each email account that may be managed:

From the Configuration screen you may also enable/disable the trapper, edit the whitelist, ignore list and blacklist settings, customize your verification and blacklist messages and review the mail logs to see what emails are not being delivered:
 

A forward list can also be set up in BoxTrapper to send whitelisted and verified mail to designated email addresses, in addition to the address BoxTrapper is protecting.
 

White/Ignore/Blacklists

The ignore list is a list of users or subjects whose email you do not wish to receive. (These messages will not receive any notification or reply.)

The blacklist is a list of content you do not wish to receive in email. The sender of blacklisted content will also receive a warning message of your choice.
 

Adjusting BoxTrapper Logs To Use Less Space

As noted, BoxTrapper logs can rapidly grow to a considerable size, depending on the amount of traffic your email account is receiving. You can help address this by setting how many days BoxTrapper will keep the mail logs on the server:

1. Simply click on "Boxtrapper Spam Trap" under Email Management,
2. Click "Manage" next to the email address you want to adjust.
3. Click "Configure Settings"
4. Type in a new number into the third text field "How many days should logs and messages in queue be kept" and click "Save".

This must be done for each user as each user's settings are independent of the other users on the account.

Sample Return Message

BoxTrapper returns a message to any senders who have not completed the verification steps.