How to Set Up Business and Enterprise Email in Mozilla Thunderbird

When you want to configure Business or Enterprise Email in Thunderbird. This article explains how to set up Business and Enterprise Email in Mozilla Thunderbird.

Locating the Email Client Configuration settings

Before you can start configuring your Email Account, you will first need to understand and find the settings needed for the configuration as follows. 

Non-SSL Hostnames

If you are configuring your Email Client using your branded hostnames, you will not be able to use the SSL ports. In this case, you can use the following hostnames. 

The domainname.com in the above example needs to be replaced with your domain name. For example, if your domain name is example.com, the above-mentioned hostnames will be as follows.

smtp.example.com
imap.example.com
pop.example.com

SSL Hostnames

Our Email infrastructure supports TLS/SSL configurations on an Email Client too. We support STARTTLS on SMTP and SSL on IMAP and POP. Based on the product you have with us, you can use one of the following configurations.

Free Email or Business Email

Our Free Email and Business Email infrastructure is set up in two datacenters. Depending upon where your order is provisioned, you will need to use one of the following hostnames.

Configuration 1

Configuration 2

Note: By default, all new orders are required to use Configuration 2. 
However, if you have old orders, you may need to use Configuration 1.
If you want to know for sure which configuration you need to use, you can simply go to your Email Admin Dashboard and go to Mail >> DNS Configuration
You will find your configuration under the heading Branding Configuration

Enterprise Email

If you have the Enterprise Email with us, the configuration is pretty straightforward as follows.

Configuring your Email Client

Now that you have located and identified the settings you need, you can proceed to configure your Email Client accordingly. Based on which product you have with us viz. Free Email, Business Email, or Enterprise Email, you can use the above-mentioned configurations: SSL hostnames or Non-SSL hostnames to configure your Email Account on the Email Client of your choice.

 

Mozilla Thunderbird 78

Mozilla Thunderbird 78 is an open-source email client and can be used as an alternative to Microsoft Outlook. It is available as a free download from their website.

Note: We will be configuring the email account using SSL Hostnames for SMTP and IMAP protocols.

Step 1: Launch Mozilla Thunderbird. If you are launching it for the first time, you will directly see the window as shown below. If you have already configured some other email accounts on Thunderbird already, you can click on File Menu > New > Get a New Mail account to see the window as shown below.

Click on Skip this and use my existing mail.
 

Step 2: Enter your name, email address, and password. Check Remember password and click on Configure manually.
 

Step 3: You will see that the system automatically pops u your non-SSL hostnames in the format smtp.domainname.com and imap.domainname.com.

Refer to the tables in the Locating the Email Client Configuration settingssection above and based on your preferences, enter the respective hostnames, port numbers, and encryption methods for the Incoming Mail and Outgoing Mail servers.
 

Step 4: As mentioned earlier, we are using SSL Hostnames for SMTP and IMAP protocols.
Click on Re-test after entering the settings to see if the configuration is successful.
Click on Done.
 

Step 5: You can now send and receive emails on your Email Client.
 

Note: If you see a TLS error while configuring SMTP on Thunderbird, you can refer to Thnderbird’s Support article to resolve it.