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Knowledge Base

How to Set Up Business and Enterprise Email in Outlook 2019

When you want to configure Business or Enterprise Email in Outlook 2019. This article explains how to set up Business and Enterprise Email in Outlook 2019.

Locating the Email Client Configuration settings
 

Before you can start configuring your Email Account, you will first need to understand and find the settings needed for the configuration as follows.

 
Non-SSL Hostnames
 
If you are configuring your Email Client using your branded hostnames, you will not be able to use the SSL ports. In this case, you can use the following hostnames. 

 
Outbound Server SMTP
smtp.domainname.com
Port 25/587
Inbound Server IMAP
imap.domainname.com
Port 143
Inbound Server POP
pop.domainname.com
Port 110


The domainname.com in the above example needs to be replaced with your domain name. For example, if your domain name is example.com, the above-mentioned hostnames will be as follows.
 
  • smtp.example.com
  • imap.example.com
  • pop.example.com

 

SSL Hostnames
 
Our Email infrastructure supports TLS/SSL configurations on an Email Client too. We support STARTTLS on SMTP and SSL on IMAP and POP. Based on the product you have with us, you can use one of the following configurations.

 
Free Email or Business Email
 
Our Free Email and Business Email infrastructure is set up in two data centers. Depending upon where your order is provisioned, you will need to use one of the following hostnames.
 
Configuration 1
 
Outbound Server SMTP (STARTTLS)
smtp.mailhostbox.com
Port 25/587
Inbound Server IMAP (SSL)
imap.mailhostbox.com
Port 993
Inbound Server POP (SSL)
pop.mailhostbox.com
Port 995
 

 

Configuration 2
 
Outbound Server SMTP (STARTTLS)
us2.smtp.mailhostbox.com
Port 25/587
Inbound Server IMAP (SSL)
us2.imap.mailhostbox.com
Port 993
Inbound Server POP (SSL)
us2.pop.mailhostbox.com
Port 995

 

Note: 

By default, all new orders are required to use Configuration 2.

However, if you have old orders, you may need to use Configuration 1.

If you want to know for sure which configuration you need to use, you can simply go to your Email Admin Dashboard and go to Mail >> DNS Configuration
You will find your configuration under the heading Branding Configuration

 
 
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Enterprise Email

 

If you have the Enterprise Email with us, the configuration is pretty straightforward as follows.

 
Outbound Server SMTP (STARTTLS)
us3.smtp.mailhostbox.com
Port 25/587
Inbound Server IMAP (SSL)
us3.imap.mailhostbox.com
Port 993
Inbound Server POP (SSL)
us3.pop.mailhostbox.com
Port 995

 

 
Configuring your Email Client

 

Now that you have located and identified the settings you need, you can proceed to configure your Email Client accordingly. Based on which product you have with us viz. Free Email, Business Email, or Enterprise Email, you can use the above-mentioned configurations: SSL hostnames or Non-SSL hostnames to configure your Email Account on the Email Client of your choice.
 
 
Outlook 2019

 

This section will take you through a step-by-step guide on how to configure your Email Account with us on Microsoft Outlook 2019. The process is similar to that of Microsoft Outlook 2016 with a few changes in UI.
 
Note: 

We will be configuring the email account using SSL Hostnames for SMTP and IMAP protocols.

 
Step 1: Launch Microsoft Outlook 2019 on your computer. If you are launching it for the first time, you will directly see the window as shown below. If you have already configured some other email accounts on Outlook already, you can click on  File Menu > Add Account to see the window as shown below.


Enter your Email Address
Check the box that reads “Let me set up my account manually”
Click on Connect

 
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Step 2: Select POP or IMAP depending upon the Incoming Protocol you prefer. In this article, we have selected IMAP. 

 
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Step 3: Refer to the tables in the Locating the Email Client Configuration settings section above and based on your preferences, enter the respective hostnames, port numbers, and encryption methods for the Incoming Mail and Outgoing Mail servers.


Click on Next.

 
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Step 4: Enter the password for your email account with us and click on Connect.

 
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Step 5: Your email account has been configured successfully!
Click on Done to conclude the process.
 


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Step 6: You can now send and receive emails on your Email Client.

 
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