How to Suspend or Unsuspend a Domain Name
When you want to temporarily disable or reactivate a domain name in your account. This article explains how to suspend or unsuspend a domain using the control panel.
Order Suspension is a useful feature available to Resellers. Typically, you may need to suspend domain names in response to abuse complaints or when you haven't received payment for domain name registration/renewal/transfer services, etc.
Caveats
Suspending a domain name would result in the disruption of all services associated with a domain name, such as web hosting, email hosting, etc..
We do not support the Suspension / Unsuspension feature for domain names under the following TLDs (extensions), due to restrictions imposed by the Registry:
| .CA | .DE |
| .EU | .NL |
| .UK | - |
The Contact Details and Name Servers of such a domain name can not be modified while a domain name is suspended.
A Transfer (Away) Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed. However, when you suspend a .AU domain name, it can still get transferred since the .AU Registry prohibits blocking Transfers.
Domain name Renewal and Deletion would not be possible.
A Move/Push/Transfer of this domain name to another Customer Account would not be possible in this state.
A domain name suspended by you can only be Unsuspended by you or us
You will not be able to unsuspend a domain name suspended by us
A Customer can not unsuspend a domain name under any circumstances.
To Suspend / Unsuspend a Domain Name
- Log in to your Control Panel, search for the domain name you wish to suspend/unsuspend, and proceed to the Order Details view.
- Here,
- To Suspend the Domain Name:
- Click the Lock / Suspend link.
- Select the Suspend radio button, enter the reason for Suspension, and click the Update button. NOTE:
The reason for Suspension would be visible to your immediate Sub-Reseller/Customer (depending upon whether the domain name belongs to your Sub-Reseller's Customer or your immediate Customer) in the Order Details view of the domain name, from within their Control Panel.
- To Unsuspend the Domain Name:
- Click the Unsuspend Order button.
- Select the No Restriction radio button and click the Update button.
- To Suspend the Domain Name: