Knowledge Base
How to Whitelist Script From Email Addresses in Plesk
When website scripts must send emails from approved addresses to avoid delivery blocks. This article explains how to whitelist script “From” email addresses in Plesk.
We have observed multiple of our shared server IPs being listed on Real-Time Blackhole List (RBL) for complaints received by end-users of cases in which the 'FROM' address was spoofed by users on our server.
Hence we have designed a new mechanism to block the actual email addresses which are spamming from our servers to ensure our server IP stability and integrity. Thus to circumvent the same, we have designed a policy wherein if the clients are using mail scripts for sending across emails they will need to register the email address on their end.
Note: All the email IDs which are used to send emails via script for marketing/ advertising/ notification by your application or by CMSs (coz. WordPress, Joomla, etc) must have to be registered/ whitelisted here.
Hence we have designed a new mechanism to block the actual email addresses which are spamming from our servers to ensure our server IP stability and integrity. Thus to circumvent the same, we have designed a policy wherein if the clients are using mail scripts for sending across emails they will need to register the email address on their end.
Note: All the email IDs which are used to send emails via script for marketing/ advertising/ notification by your application or by CMSs (coz. WordPress, Joomla, etc) must have to be registered/ whitelisted here.
Steps to Whitelist an email address in Plesk
- Login into the Plesk Panel
- Under the 'Websites and Domains' tab, search for the 'Whitelist Email' option on the right side of the page.
- Enter the Email address, Reason and select 'Okay'
- Post whitelisting an email address, the user is requested to wait for 30 mins for our cron to pick up the updated value.
- The registration/ whitelisting of such an email ID can be done without any mailbox associated with it.