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 I Didn't Receive the OTP During eKYC Verification for My .IN Domain
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I Didn't Receive the OTP During eKYC Verification for My .IN Domain

Summary

Use this article if you did not receive the OTP required to complete eKYC verification for your .IN, 3rd-level .IN (such as .co.in, .net.in, and .org.in), or .BHARAT domain.

The eKYC process involves two OTP verifications:

  • An OTP sent to the registrant's contact number on the Digio page.

  • An OTP sent to the mobile number linked to your Aadhaar on DigiLocker.

These can be two different mobile numbers.

Before You Begin

Ensure that:

  • You have access to the registrant's contact number.

  • You have access to the mobile number linked to your Aadhaar.

  • You have completed Email Verification.

How to Troubleshoot Missing OTPs

Step 1: Confirm Which OTP You Did Not Receive

Determine which OTP is missing:

  • The OTP sent to the registrant's contact number on the Digio page.

  • The OTP sent to the Aadhaar-linked mobile number on DigiLocker.

The steps to resolve the issue depend on which OTP was not received.

Step 2: If You Did Not Receive the OTP on the Registrant's Contact Number

  • Confirm that the registrant's contact number displayed on the Digio page is correct.

  • Ensure that the registrant's contact number is a valid mobile number and not a landline number.

If the contact number is incorrect:

  1. Open the Order Overview page for the domain in your control panel.

  2. Click Contact Details.

  3. Update the registrant contact number to a valid mobile number.

  4. Save the changes.

  5. Restart the verification process.

Step 3: If You Did Not Receive the OTP on the Aadhaar-Linked Mobile Number

  • Confirm that you have access to the mobile number linked to your Aadhaar.

  • Ensure that the mobile number linked to your Aadhaar can receive SMS messages.

If you do not have access to the Aadhaar-linked mobile number, you must first update your Aadhaar details before you can complete eKYC verification.

What Happens Next?

Once you receive the required OTP:

  • Complete the OTP verification.

  • Continue the remaining eKYC steps on DigiLocker.

Your domain verification is complete only after you have completed both Email Verification and eKYC.

Need More Help?

If you still do not receive the OTP after following the steps in this article, contact our Support team with the following information:

  • Domain name

  • Which OTP was not received

  • A brief description of the issue

  • A screenshot of the page where the issue occurred, if available.

Providing these details helps us investigate and resolve your issue more quickly.