Managing Domain Contacts in the Customer Control Panel

When you want to manage domain contacts in your account. This article explains how to create, update, or delete contacts, including .ASIA CED and .US Nexus details, from the Customer Control Panel.

Managing domain contacts is vital for accurate registration. The Customer Control Panel lets users create, modify, and delete contact records easily. This guide helps with adding contacts and maintaining organized information..

• More About Contacts
• To Add a Contact
• To Delete a Contact

More About Contacts

The Contact details of a domain name are typically modified from the Order Information view of individual domain names.

Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during domain name registration and transfer.

To Add a Contact

1. Log in to your control panel. 

2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then click Add.

3. Select the type of Contact you wish to add and provide the details for this Contact.

   Contact Types, Accented Characters, and Domain Name Extension Specific Conditions

   Contacts are of the following types:

   • General Contact: This contact corresponds to the 4 Contacts (Registrant, Administrative, Technical, and Billing) associated with most of the top-level domain names like .COM, .NET, etc..

   • .CA Contact: This type of Contact is specific to a .CA domain name.

   • .CN Contact: This type of Contact is specific to a .CN domain name.

   • .CO Contact: This type of Contact is specific to a .CO domain name.

   • .DE Contact: This type of Contact is specific to a .DE domain name.

   • .ES Contact: This type of Contact is specific to a .ES domain name.

   • .EU Contact: This type of Contact is specific to a .EU domain name only.

   • .UK Contact: This type of Contact is specific to a .UK domain name.

   The Add Contact form supports the following, except for the Phone Number, Fax Number, and Email Address fields:

   • • General Contact

       • Thin Registry - All characters

       • Thick Registry - A set of characters, and this set varies from Registry to Registry

     • .CA Contact

     • .CO Contact

     • .DE Contact: This supports the following Latin-1 characters:

       ¡¢£¤¥¦§¨©ª«¬-®¯°±²³´?¶- ¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

     • .ES Contact: This supports all UTF-8 characters.

     • .EU Contact

       Accented characters in case of the below Contact Types:

   • Chinese characters in the case of .CN Contact (Contact Type).

   In case of a .CA domain name, the following is relevant:

   • A Registrant Contact can be either an Individual or a Company.

     Administrative and Technical Contacts can only be Individuals.

     There is no Billing Contact in a .CA domain name.

   • You can not modify the Registrant Contact's Name of a .CA domain name if you wish to modify the Registrant Contact details of your .CA domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

   • Upon Registration and Transfer of a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed. Similarly, upon assigning a new Registrant for a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed.

   The following list displays the various types of .DE Contacts listed in our system and how they are displayed in the Whois of .DE domain names:

   .DE Contact Type displayed in the System	.DE Contact Type displayed in the Whois
   Registrant	Domain Holder
   Admin	Administrative or admin-c
   Technical	Technical or tech-c
   Billing	Zone administrator or zone-c

   The Registrant or the Administrative Contact of a .DE domain name needs to be from Germany. This implies that the country of either of these Contacts needs to be Germany.

   The Name field of any .DE Contact can not be modified. If you wish to modify the Name, create another Contact and associate the same with your .DE domain name.

   While modifying the Contact Details of a .DE domain name, the .DE Registry checks if the Name Servers used by the domain name contain a Zone for this domain name and the correct NS Records.

   • .ES domain names use an independent Contact database in the system. Contacts for .ES domain names are listed under .ES Contact.

     The following list displays the various types of .ES Contacts listed in our system and how they are displayed in the Whois of .ES domain names:

     .ES Contact Type displayed in the System	.ES Contact Type displayed in the Whois
     Registrant	Registrant
     Admin	Admin
     Technical	Tech
     Billing	Billing

     Contact Details addition is restricted in the following ways:

     • For Registrant Contact:

       • The Registrant Contact of a .ES domain name may either be a natural person/individual or a company.

       • You may neither modify any Contact Details nor select another Contact as the Registrant Contact of a registered .ES domain name.

     • For Other Contacts:

       • The Admin, Technical, and Billing Contacts must be natural persons/individuals only.

       • You may not modify any Contact Details. However, you may add another .ES Contact and select the same as either the Admin, Technical, or Billing Contact.

     • Common: While adding a .ES Contact, you need to provide the following additional information:

       • Type of Entity: Depending upon whether you plan to use this contact as a Registrant or as any other contact, you need to select one of the following:

         • Natural person or individual

         • Economic Interest Grouping

         • Association

         • Sports Association

         • Trade Association

         • Savings Bank

         • Community Property

         • Condominium

         • Religious Order or Institution

         • Consulate

         • Public Law Association

         • Embassy

         • Municipality

         • Sports Federation

         • Foundation

         • Mutual Insurance Company

         • Provincial Government Body

         • National Government Body

         • Political Party

         • Trade Union

         • Farm Partnership

         • Public Limited Company / Corporation

         • Sports Public Limited Company

         • Partnership

         • General Partnership

         • Limited Partnership

         • Cooperative

         • Worker-owned Company

         • Limited Liability Company

         • Spanish (company) Branch

         • Temporary Consortium / Joint Venture

         • Worker-owned Limited Company

         • Provincial Government Entity

         • National Government Entity

         • Local Government Entity

         • Others

         • Designation of Origin Regulatory Council

         • Natural Area Management Entity

       • Type of Identification: You may choose to provide us with any of the following identification details:

         • DNI or NIF: Select this option if you can provide us either your Spanish National Personal ID or your company VAT ID number.

         • NIE: Select this option if you can provide us with your Spanish resident alien ID number.

         • Other ID: Select this option if you do not have any of the above-mentioned IDs but can provide either your Passport number, any Foreign ID document number, Company Registration number, Driver’s License number, etc.

       • Identification Number: Depending upon the option you selected above, you need to provide that ID's number here.

   Modifying any information of the Registrant Contact for a .NZ domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

   While the system permits adding multiple Contacts with the same Name, Company Name, Address, etc., it is not recommended, as it may lead to confusion while registering domain names and/or managing Contacts in the future.

4. Click Add to complete the process.

Contacts thus added can be viewed from the Contact List page, which can be accessed by pointing to Settings -> Domain Specific -> Contacts Management in the Menu, and then clicking List. This Contact can be chosen to represent one or more types of Contact for a domain name during the Registration process.

To Delete a Contact

If a specific Contact is no longer required, you may delete the same by following the steps listed below:

1. Log in to your control panel

2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then click List.

3. Click the Contact Id link of the Contact you wish to delete.

4. Click the Delete button and confirm the deletion.