Modify Domain Contact Details in the Control Panel

When you need to change contact information associated with your domain name. This article explains how to update WHOIS contact details, manage registrant verification requirements, handle designated agent authorization, and understand domain extension-specific contact modification rules in the control panel.

In the system, Contacts are independent of a domain name. All contact information that you have used to register any domain name is maintained separately in a contact database. This allows you to reuse the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name that uses that contact information and reflect the same immediately in the Whois lookup results of your domain name.

Whenever you change the contact information of a Registrant Contact that is associated with a Domain Name, the contact change has to be approved by both the losing and the gaining Registrant. The changes can also be authorized by a Designated Agent.

Typically, Domain Name Contacts are of the following types:

• Registrant Contact

• Administrative Contact

• Technical Contact

• Billing Contact

What is a Designated Agent (DA)

The ICANN Transfer Policy allows the sponsoring Registrar to serve as a Designated Agent (DA). The Designated Agent is specifically authorized by the Prior Registrant and New Registrant to make any change on its behalf, through consent that must be obtained from both individually at least once by the sponsoring Registrar.

When modifying the name and/or company and/or email address details of the Registrant, the user will be provided two options:

1. Registrant Authorization not required -- Appoint Registrar as Designated Agent:

   The Registrar acts as the Designated Agent and authorizes the change request. Under this option, the Registrant cannot opt out of the 60-day lock. If both the Prior Registrant and New Registrant authorize the Registrar to serve as DA, the change request will apply immediately. If only one has authorized the Registrar to serve as DA, the change will only occur after the Prior Registrant or New Registrant, whichever is required, consents to the requested change.

2. Registrant Authorization required -- Maintain Status Quo:

   As it is currently handled, the prior Registrant and new Registrant receive email messages asking them to approve the change to the Registrant's Contact. An option to opt out of the 60-day lock will be provided to the Registrant.

Modify Contact Details for a Domain Name

1. Log in to your Control Panel, search for the domain name whose Contact Details you wish to modify, and proceed to the Order Information view.

   Note

   • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

   • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

   • For Resellers: If the domain name is Locked by us, you need to get it Unlocked first. Contact our Support Team.

   • For Resellers: If the domain name is Suspended by either you or us, it needs to be first Unsuspended, before you can proceed.

2. Click the Contact Details link to proceed to the Contact Details view.

   Note

   • .CA domain names only have Registrant, Administrative, and Technical Contacts. There is no Billing Contact.

   • In case of a .EU domain name, only the Registrant Contact information needs to be provided; hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .EU domain name will also display an Onsite Contact and a Billing Contact.

   • .NL domain names only have Registrant, Administrative, and Technical Contacts. There is no Billing Contact.

   • In case of a .NZ domain name, only the Registrant Contact information needs to be provided; hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .NZ domain name will also display an Administrative Contact and a Technical Contact, which display the same Contact Details as those of the Registrant Contact.

3. Modify the details and click the Save Contact Details button to proceed to save the changes.

   You may choose to use the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use same contact for Administrative, Billing & Technical details checkbox.

   Contact Modifications that trigger Change of Registrant verification

   Contact modifications to the following fields will trigger Change of Registrant verification, and you will be provided with an additional step to complete the contact modification:

   • Name

   • Company Name

   • Email Address

   Modification to the Contact Details in these circumstances will present you with the following options:

   • Registrant authorization NOT required: You authorize the Registrar to act as a designated agent on behalf of the Registrant to approve the contact changes. A mandatory 60-day lock will be applied to the domain.

   • Mandatory registrant authorization required: The changes will be applied only after approval from the losing and the gaining Registrant. You have the option to opt out of the 60-day transfer lock if this option is selected.

   You may choose either of the options above and click the Save Contact Details button. Based on your preference, the contact modification will go through immediately or will be pending registrant authorization. The 60-day lock will also be applicable based on preference.

   Domain Name Extension Specific Contact Information

   The Modify Contact form supports the following, except for the Phone Number, Fax Number, and Email Address fields:

   • Accented characters in case of the below Contact Types:

     • General Contact

       • Thin Registry - All characters

       • Thick Registry - A set of characters, and this set varies from Registry to Registry

     • .CA Contact

     • .CO Contact

     • .DE Contact: This supports the following Latin-1 characters:

       ¡¢£¤¥¦§¨©ª«¬-®¯°±²³´?¶- ¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

     • .ES Contact: This supports all UTF-8 characters.

     • .EU Contact

   • Chinese characters in the case of .CN Contact (Contact Type).

   In case of a .CA domain name, the following is relevant:

   • A Registrant Contact can be either an Individual or a Company.

     In case the Registrant Contact is a Company, the Company name itself should be mentioned in the Name field of the Contact. The Company Name field can be filled in as N/A.

     Administrative and Technical Contacts can only be Individuals.

     There is no Billing Contact for a .CA domain name.

   • You can not modify the Registrant Contact's Name of a .CA domain name if you wish to modify the Registrant Contact Details of your .CA domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

   • The following list displays the various types of .DE Contacts are listed in our system. How are they displayed in the Whois? DE domain names:

     .DE Contact Type displayed in the System	.DE Contact Type displayed in the Whois
     Registrant	Domain Holder
     Admin	Administrative or admin-c
     Technical	Technical or tech-c
     Billing	Zone administrator or zone-c

     The Registrant or the Administrative Contact of a .DE domain name needs to be from Germany. This implies that the country of either of these Contacts needs to be Germany.

     The Name field of any .DE Contact can not be modified. If you wish to modify the name, create another contact and associate it with your account.DE domain name.

     While modifying the Contact Details of a .DE domain name, the .DE Registry checks if the Name Servers used by the domain name contain a Zone for this domain name and the correct NS Records.

     If the Name Servers fail to display your Zone file . If you are using a DE domain name and/or display NS Records for the Name Servers, you will not be able to modify your Contact details. Moreover, you will be provided 30 days to correct this issue, or else your domain name will be deleted by DENIC.

     Once you have set up your .DE domain name's Zone, you may click the Recheck Nameserver Status button in the Order Information view to confirm the same.DE Registry.

   • .ES domain names use an independent Contact database in the system. Contacts for .ES domain names are listed under .ES Contact.

     The following list displays the various types of .ES Contacts are listed in our system. How are they displayed in Whois? ES domain names:

     .ES Contact Type displayed in the System	.ES Contact Type displayed in the Whois
     Registrant	Registrant
     Admin	Admin
     Technical	Tech
     Billing	Billing

     Contact Details addition is restricted in the following ways:

     • For Registrant Contact:

       • The Registrant Contact of a .ES domain name may either be a natural person/individual or a company.

       • You may not modify through our system any Contact Details of the Registrant Contact of a registered .ES domain name.

         Note

         If you wish to transfer the ownership of a .ES domain name to another entity, the transfer procedure needs to be followed. Once a request has been submitted at the Registry, you need to inform our Support Team. This will enable us to track the request and update our database accordingly.

     • For Other Contacts:

       • The Admin, Technical, and Billing Contacts must be natural persons/individuals only.

       • You may not modify any Contact Details. However, you may add another .ES Contact and select the same as either the Admin, Technical, or Billing Contact.

   In case of a .JOBS domain name, the following is relevant:

   • Modifying the Registrant Contact Organization for a .JOBS domain name will necessitate re-verification.

     A fee might apply depending on the situation; instances are handled on a case-by-case basis by the Registry Operator for .JOBS (Employ Media LLC). The Registry Operator may be contacted directly at the time of the Registrant change to find out if there is going to be any fee.

   • You may modify the additional information associated with a .JOBS domain name from this interface.

   In case of a .NL domain name, the following is relevant:

   • There is no Billing Contact for a .NL domain name.

   • You can not modify the Registrant Contact's Name, Company Name, or Legal Form if you wish to modify your Registrant Contact Details. For the NL domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

   Modifying any information of the Registrant Contact for a .NZ  domain name will result in the change(s) being applied to all.NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

Modify CED Contact Details for a .ASIA Domain Name

At the time of registering a .ASIA domain name, you are required to designate a CED Contact.

In this regard,

• You may choose either the Registrant, Admin, Technical, or Billing Contact as the CED Contact, or

• If none of these Contacts meet the CED requirement, you can use the CED Contact provided by us. In this case, the technical contact you provided gets replaced by the CED contact. Due to this, information on the Technical Contact is associated with such a .ASIA domain name cannot be modified.

Modify the CED Contact Associated with a .ASIA Domain Name

1. Log in to your Control Panel, search for the domain name, and proceed to the Order Information view.

   About .ASIA Lock / Suspension 

2. Click the Contact Details link.

3. The existing CED Contact is marked as (CED). Here, you may modify the CED Contact specific details.

   You may also select one of the other Contacts (Registrant, Administrative, Billing, or Technical) as the CED Contact for the domain name. For this, click the specific Contact, select the Use this as your local Contact(CED) checkbox. If the newly selected Contact has never been used as a CED Contact before, you will be prompted to provide additional information so as to declare that this Contact is a legal entity within the DotAsia Community. Provide the details.

   If you chose the CED Contact provided by us during your registration of .ASIA domain name, the newly selected CED Contact will now be listed as the Technical Contact for your domain name.

4. Click the Save Contact Details button.

.ASIA CED Contact Modification Errors

You will encounter the following error message in case the domain name is either:

• Locked/Suspended at the Registry (and not under our system), or

• A transfer of the domain name to another Registrar is in process

• If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

  • Lock/Suspension applied at the Registry: Contact our Support Team to learn the reason for the lock/suspension and how this lock/suspension may be removed.

  • While a Transfer Away is in process:

    • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

    • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.