Title: Why Customers See Generic Pricing Instead of Custom Pricing in SuperSite
PrimaryCategory: Account Management &amp; Billing
Type: Informational
Tags: custom pricing, supersite, product pricing, customer-specific pricing, discounted pricing
Source UI Terms: SuperSite, Payment, Order
Source Reference: Why Customers See Generic Pricing Instead of Custom Pricing in SuperSite

Key Info:
When a customer logs into SuperSite 2 to purchase a product or service, they initially see generic pricing rather than any custom or discounted pricing set specifically for them. This is because custom pricing configurations are not displayed during the initial order process. Instead, customer-specific or discounted pricing applies only later, at the time of payment or checkout. At that point, the system presents the customer with the specific pricing defined for them based on your configured pricing rules.

Summary:
Customers see generic pricing on SuperSite during ordering, but custom or discounted pricing appears at checkout or payment according to your configured pricing rules.

Evaluation Pairs:
Q: Why does a customer see generic prices instead of their custom prices when ordering on SuperSite?  
A: Because custom or discounted pricing is only applied and shown at payment, not during the initial order process.

Q: When does a customer see their specific discounted pricing?  
A: At the time of payment or checkout on SuperSite.

Q: Is it possible to see custom pricing immediately when ordering on SuperSite?  
A: No, custom pricing is configured to show only during the payment phase, not upfront during ordering.

When expected custom pricing does not appear on SuperSite, this article explains why generic pricing is displayed during the order process and how customer-specific or discounted pricing is applied at checkout or payment based on configured pricing rules.
If you have set specific pricing for a particular Product/Service for a Customer of yours, then the same would not be immediately visible to him/her when he/she logs into their SuperSite 2, while buying an Order of this discounted Product/Service.
However, at the time of Payment, your Customer will be presented with the Specific Pricing you have set for him/her.

When expected custom pricing does not appear on SuperSite, this article explains why generic pricing is displayed during the order process and how customer-specific or discounted pricing is applied at checkout or payment based on configured pricing rules.