Why Is My GST Number Not Displayed on My Invoice?

Summary

Use this article to understand why your GST number is not displayed on your invoice and how to ensure it appears on future invoices.

Why Is My GST Number Not Displayed?

Your GST number is displayed on an invoice only if it is added to your reseller account before the invoice is generated.

If you add or update your GST number after an invoice has been generated, it will not appear on that invoice. Instead, it will be reflected on invoices generated in the future.

Existing invoices cannot be modified to add or update a GST number. 

How Do I Update My GST Number?

To update your GST number for future invoices, follow the steps below.

OrderBox Reseller Control Panel

1. Log in to your Reseller Panel.
2. Click the Profile icon in the top-right corner.
3. Navigate to Account and Security.
4. Click Edit Profile.
5. Scroll down to the GST ID field.
6. Enter or update your GST number.
7. Click Submit to save your changes.

WebPro Reseller Control Panel

1. Log in to your WebPro Panel.
2. Click the Profile icon in the top-right corner.
3. Navigate to Account and Security.
4. Click the Edit icon.
5. Enter or update your GST number.
6. Click Save.

Important Information

• Add your GST number to your reseller account before generating an invoice.

• Existing invoices cannot be modified to add or update a GST number.

Need More Help?

If your GST number was added to your reseller account before the invoice was generated but is still not displayed on a newly generated invoice, raise a billing ticket and provide the following information:

• Invoice ID

• GST number

• Date on which the GST number was added

Providing these details helps us investigate the issue and assist you more quickly.