For anyone building a website or reselling hosting for those who want to build sites, the choice of a web hosting provider is very important. If you have chosen a web hosting provider who not only matches your requirements but is also helpful and reliable, then that is a provider you should do business with, in the long run.
Gone are those days when storage and bandwidth were the only factors of choosing a web hosting plan. Those ideas would not sustain because many providers were interested only in selling feature-based pans with no proper support or resources if problems occurred. If you want to build a website for yourself or as a reseller hosting provider, one thing that will be or should be the least common denominator when it comes to choice is trust. People want a web hosting provider that is trustworthy and can be at your service in critical moments.
Even if you are providing web reseller hosting you need to be backed by a parent brand that you can rely on because your business’ foundation lies on their credibility and performance. If the foundation of your reseller hosting business is weak, there are chances that the web hosting services you provide will be of no use to anyone, not even you.
With this article, we will talk about the 8 best ways to measure the reliability of your web hosting services provider and how to choose one if you want to. We will also talk about how you as a reseller web hosting facilitator can choose a reliable provider and ensure your business runs on a secure base. So without further delay, here goes:
1. Check for the requirements and services that you need
Before you plunge into making a purchase, you need to get a full idea of what your website needs and what are its requirements from a hosting point of view. For any company to succeed in the online business or environment, this is a must and it needs to start with itself. If you are looking for a reseller web hosting services provider, then understand what you need to find a suitable provider. Understand what kind of clients you need and what would be their expectations from a web hosting services provider. Once you note these requirements down, look at a bespoke service provider with plans who offers what you need without any hassles.
2. Uptime and availability
Any provider that guarantees website uptime and availability for 99.9% time can be trusted. In fact, ask the web hosting services provider what they do to keep this uptime and availability because today, this has become a bare minimum. On average, anyone providing 99.9% uptime over a month means you can expect a downtime of 43.2 minutes due to technical reasons or some such. But this does not mean that your website will be down for that many minutes necessarily or less. Your web hosting provider will definitely have a backup plan to counter downtime. So ask your provider what strategies they choose to keep the uptime at 99.9% or more because that will guarantee your website’s availability for long.
3. Technical support provided by your web host
Having a support team ready to help you in times of need is one of the most critical reliability measures you should look for. For convenience, find a support team you can contact via live chat, phone, or ticket.
While all web hosts have a customer service department, it is more important to find a host that can provide 24/7 technical support. You might encounter several problems while working with the website. Technical support is available 24/7, which means that there is an expert ready to help you solve the problem immediately regardless of the time of day.
4. Provides security
Cyber attacks and viruses pose a major threat to websites all over the world. They have been responsible for killing businesses that are online through cyber hacking, malware, ransomware, DDoS attacks, and whatnot. An increasingly important measure of reliability when it comes to web hosting services is how well can a web host protect their customer’s hosting from cybercrimes. Good practitioners of web hosting have an array of the latest firewalls, tools, anti-spam email filters, and intrusion detection software that help the web hosting to fight attacks. So while choosing a provider, please understand what they provide because this is one huge aspect of reliability.
5. Giving a money-back guarantee
A reliable web hosting provider is that one that provides quality service and guarantees money-back knowing that people don’t always make a correct choice with their web hosting in the very first go. In case you don’t like the plan or the service you purchase, you should be able to change the plan or the hosting within a matter of 30 days. This should be the level of confidence your hosting provider should be having when they provide you with a web hosting plan. So, if you look for a factor in terms of reliability, ask your provider about a money-back guarantee before buying any plan from them.
6. Pricing and renewals
The web hosting industry usually offers good hosting plans during registrations and even for your first payment. However, the cost of renewal shoots up to more than expected. This can lead to cancellations and customer grievances. As a consumer, it is better the get an understanding of this before selecting a provider even for reseller hosting services. Instead of going for a cheap deal or an exorbitant deal with features you don’t even want, compare hosts based on the plans and take a call. A good and reliable provider understands these nuances and does not offer more than he can guarantee, and that also includes pricing.
7. Scalability
Plan upgrades and downgrades are a critical aspect of a web host’s reliability because some of them forget their customers after a purchase is done. They do not bother to upscale when customers ask to add resources to their plans. With the growth in business comes diversification and that can mean adding new resources or subtracting the current ones to shift to newer ones. Hence, before signing up, consider the pricing and service level agreements of the provider when it comes to scalability because this is a make or break, especially for resellers. An important and legitimate metric of reliability for sure.
8. Word of mouth reviews from trusted sources
Reviews from the right sources definitely matter, especially when we are about to make a purchase. We need first-hand customers and their insights to understand how we will be treated when we become customers of a brand. The emergence of new review sites has opened our views about what is good and what is bad but most of these sites are not to be trusted. So, look at review sites like TrustPilot, etc. to check genuine reviews where actual customers talk about their issues with hosting and ask for support.
In addition to this, there are other factors like account limitations, e-commerce, and mail options, ability to add domains, etc. that can be taken as signs of reliability of a web hosting provider.
Conclusion
With this, we are hoping that you have understood which are those 8 ways to measure the reliability of a web hosting provider. We believe that with these pointers you will make an informed decision going ahead. Hope that you enjoyed reading this article. If you have any doubts or questions for us, please share the same below in the comments section. Till then, happy reading!
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