How Do I Withdraw Funds from My Account?

Summary

Use this article to learn how to withdraw funds from your account and understand the withdrawal process and expected processing timeline.

Withdraw Funds from Your Account

The process for withdrawing funds is the same across all panels. However, the navigation to the withdrawal page varies.

Follow the steps for the panel you use below.

OrderBox Reseller Control Panel

1. Log in to your Reseller Control Panel.
2. Go to My Billing.
3. Click Withdraw Funds.
4. Enter the withdrawal amount.
5. Enter the reason for the withdrawal in the Refund Description field.
6. Click Submit to place your withdrawal request.

WebPro Reseller Control Panel

1. Log in to your WebPro Panel.
2. Click the Profile icon.
3. Select Transactions with Us.
4. Under Billing Summary, click Withdraw under Your Wallet Balance.
5. Enter the withdrawal amount.
6. Click Submit to place your withdrawal request.

Customer Control Panel

1. Log in to your Customer Control Panel.
2. Go to My Billing.
3. Click Withdraw Funds.
4. Enter the withdrawal amount.
5. Enter the reason for the withdrawal in the Refund Description field.
6. Click Submit to place your withdrawal request.

What Happens Next?

Once your withdrawal request has been submitted, our Billing team will review your request.

If approved, the funds are typically credited to your bank account within 10–12 working days from the date your withdrawal request is submitted.

Need More Help?

If you are unable to submit a withdrawal request or experience any issues during the process, raise a billing ticket and provide the following information:

• Panel being used (OrderBox Reseller Control Panel, WebPro Panel, or Customer Control Panel)
• Withdrawal amount
• Screenshot of any error message (if applicable)

Providing these details helps us investigate the issue and assist you more quickly.