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When you need to help sub-resellers regain access to their Control Panel accounts. This article explains password reset methods, sending reset instructions, changing passwords, sub-reseller login access, password requirements, temporary login links, and related security limitations.
As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 4 methods available for you. You can select any of the following methods to help your Sub-Resellers login to their Control Panel:
This method is useful when your Sub-Reseller has forgotten his Password.
The Sub-Reseller needs to visit the Control Panel Login URL.
Click the Forgot Password link.
Provide his Username (Email Address) and click the Send Reset Instructions button.
This would send an email to his email address, containing a link through which the Sub-Reseller can reset his Control Panel Password.
The link in the email will be valid for one hour from the time it was sent, and it can be used to change the Password only once.
Only 5 attempts for sending the Password reset instructions are allowed in a 24-hour duration.
The email will also contain a link to cancel an unauthorized Password reset attempt.
This method is useful when your Sub-Reseller does not even remember his Username.
Search for the Sub-Reseller and proceed to the Sub-Reseller Details view.
Click the Send Password button.
This would send an email to his email address, containing a link through which the Sub-Reseller can reset his Control Panel Password.
The link in the email will be valid for one hour from the time it was sent, and it can be used to change the Password only once.
Only 5 attempts for sending the Password reset instructions are allowed in a 24-hour duration.
The email will also contain a link to cancel an unauthorized Password reset attempt.
This method is useful if a Sub-Reseller has forgotten his Password and is also unable to get the Password reset instructions via email. As a last step, you can change his Password and provide him the same.
Search for the Sub-Reseller and proceed to the Sub-Reseller Details view.
In the Sub-Reseller Details view that follows, click the Change Password button.
Provide a New Password and then Confirm Password.
You need to consider the following, in relation with the Password:
Allowed Password length is 9 to 16 characters.
It should contain at least:
Change the Password on a regular basis.
Avoid Password that contains personal information (name, birthplace, etc.) or dictionary words.
Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).
Do not disclose your Password to anyone.
While setting a new Password, you may not re-use the current Password or the previous Password.
The Generate Temp Password feature has been deprecated.
Using the method mentioned below you can yourself login to your Sub-Reseller's Control Panel.
Search for the Sub-Reseller and proceed to the Sub-Reseller Details view.
In the Sub-Reseller Details view that follows, click the Login to Panel button.
This will present you with the Login to Panel button to login to the Sub-Reseller account. Alternately, you can click on Copy Link and use the provided link to access the Sub-Reseller account in a different browser.
This link would be effective for 1 minute only.
The link can be used to login to the Customer account only once.
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