How Do I Reverse Virtual Funds Added to a Sub-Reseller or Customer?

Summary

Use this article to learn how to reverse virtual funds that were previously added to a customer or sub-reseller account.

When Should I Reverse Virtual Funds?

You may need to reverse virtual funds in the following situations:

• You refunded an offline payment.

• You no longer wish to extend credit to a customer or sub-reseller.

• Virtual funds were added by mistake.

Reverse Virtual Funds for a Customer

1. Log in to your Reseller Control Panel.

2. Go to Customers → List Transactions.

3. Search for the required transaction.

4. Click the Transaction Description.

5. From the Chargeback/Held drop-down menu, select Refund.

6. Keep the Transaction Key the same as the Transaction Description.

7. Select the following options:

   • Subtract this Amount from Total Receipts figure of Customer

   • Make this Debit Note Greedy

8. Click Submit.

Reverse Virtual Funds for a Sub-Reseller

1. Log in to your Reseller Control Panel.

2. Go to Sub-Resellers → List Transactions.

3. Search for the required transaction.

4. Click the Transaction Description.

5. From the Chargeback/Held drop-down menu, select Refund.

6. Keep the Transaction Key the same as the Transaction Description.

7. Select the following options:

   • Subtract this Amount from Total Receipts figure of Sub-Reseller

   • Make this Debit Note Greedy

8. Click Submit.

What Happens Next?

Once you click Submit, the virtual funds are immediately removed from the selected customer or sub-reseller account.

Need More Help?

If you're unable to reverse the virtual funds, raise a billing ticket and provide the following information:

• Customer or sub-reseller ID

• Customer or sub-reseller email address

• Transaction ID or Transaction Description

• Date the virtual funds were added

• Screenshot of the issue or error message (if applicable)

Providing these details helps us investigate the issue and assist you more quickly.