Title: How to Cancel an Unpaid Order or Invoice from the Customer Control Panel  
PrimaryCategory: Account Management &amp; Billing  
Type: Procedural  
Tags: cancel invoice, unpaid order, customer control panel, billing, pending payments  
Source UI Terms: Customer Control Panel, My Billing, Pending Payments, Cancel  
Source Reference: How to Cancel an Unpaid Order or Invoice from the Customer Control Panel  

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Prerequisites:  
- You must have an unpaid invoice or order pending in your Customer Control Panel.  
- Cancellation is allowed only for unpaid invoices.  

Steps:  
1) Login to your Customer Control Panel.  
2) Navigate to My Billing and then click Pending Payments.  
3) From the list of pending invoices, select the invoices you wish to cancel.  
4) Click the Cancel button.  
5) On the next page, confirm the cancellation of the invoice and the associated service order. Proceed after confirmation.  

Warnings:  
- Canceling an unpaid invoice also cancels the service associated with that invoice.  
- You cannot cancel invoices that have already been paid.  

Summary:  
To cancel an unpaid order or invoice, log into your Customer Control Panel, go to My Billing &gt; Pending Payments, select the invoice, and confirm its cancellation, which also cancels the related service.  

Evaluation Pairs:  
Q: Can I cancel an invoice after I have paid for it?  
A: No, you can only cancel invoices that are unpaid.  

Q: What happens to my service order if I cancel its associated unpaid invoice?  
A: Canceling the unpaid invoice cancels the associated service order as well.  

Q: Where do I find the option to cancel unpaid invoices in my account?  
A: You find it under My Billing &gt; Pending Payments in your Customer Control Panel.

<p>When you want to cancel an unpaid order or invoice before making payment. This article explains how to cancel pending invoices from the Customer Control Panel, confirm the cancellation, and understand how cancelling an invoice affects the associated service order.</p>
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<h1 class="title page-title"><span class="field field--name-title field--type-string field--label-hidden">Cancelling an Order / Invoice</span></h1>
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<p>Canceling an Invoice would imply Canceling the Service you had ordered along with it. However, note that you can cancel only those Invoices for which you have not paid.</p>
<h2>To cancel an Invoice</h2>
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<p>Login to your <strong>Customer Control Panel</strong>. </p>
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<p>In your Control Panel point to <strong>My Billing</strong> and then click <strong>Pending Payments</strong>.</p>
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<p>In the list of Pending Invoices, you can select the Invoices you wish to cancel and click the <strong>Cancel</strong> Button. In the next page, you will be asked to confirm the Cancellation of the Invoice and the action associated with it. Proceed after confirming the same.</p>
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When you want to cancel an unpaid order or invoice before making payment. This article explains how to cancel pending invoices from the Customer Control Panel, confirm the cancellation, and understand how cancelling an invoice affects the associated service order.