How to Use the Spam Processing Tool in the Reseller Control Panel

When you need to manage spam complaints related to domains under your reseller account. This article explains how to use the Spam Processing Tool in the Reseller Control Panel. 

Pursuant to our Anti-Spam policy, we provide a Spam Processing Tool in the Reseller Control Panel to handle spamming domain names. This tool will allow you to keep a track of all domain names, Customers and Sub-Resellers, who indulge in spamming.

Using this Spam Processing Tool, you can send warning e-mails to Sub-Resellers and Customers, whenever you receive a spam complaint against a particular domain name. Domain names for which you receive excessive spam complaints can be Suspended.

Processing Spam Complaints

1. Login to your Reseller Control Panel. 

2. In the Menu, point to Tools and click Spam/Abuse Processing.

3. On this page, you would find a form in which you need to enter the domain name for which you received a complaint and the complainant's e-mail address, in comma-separated format.

   For example, spamming@domain.com, reporter@domainname.com

   Multiple domain names can be listed on separate lines. Thus, if you receive spam complaints for spamdomain.com, toomuchspam.com and spamdomain.com from abc@somedomain.com, xyz@domainname.com and pqr@mydomain.com respectively, then you need to enter the data in the following format -

   spamdomain.com, abc@somedomain.com
   toomuchspam.com, xyz@domainname.com
   spamdomain.com, pqr@mydomain.com

   NOTE The spamming domain name and the complainant's e-mail address combination are unique. Thus, a complainant can complain about a particular domain name only once, while there can be multiple complaints about the same domain name from different complainants (e-mail addresses), and the same complainant can complain about different domain names. Using this tool, you can process spam complaints for domain names under your direct Customers as well as your entire Sub-Reseller chain.

4. On submitting the above, you would be shown the following information for each of the submitted domain names:

   • Total Number of spam complaints received for the domain name

   • Following details of the Customer:

     • Customer Name

     • Total spam complaints for all the domain names registered by this Customer

     • Total domain names under this Customer, for which spam complaints have been received

     • Total domain names under this Customer

   • Following details of the Sub-Reseller:

     • Sub-Reseller Name

     • Total spam complaints for all the domain names registered by this Sub-Reseller

     • Total (Active + Suspended) domain names under this Sub-Reseller, for which spam complaints have been received

     • Total (Active + Suspended) domain names under this Sub-Reseller

     • Percentage of domain names under this Sub-Reseller, which are used for spamming. This is calculated by the following formula -

       Percentage of domain names for which spam complaints have been received = (Total (Active + Suspended) domain names under the Sub-Reseller for which spam complaints have been received) / (Total (Active + Suspended) domain names under the Sub-Reseller) * 100

   • Registrar of the domain name

   Clicking the domain name will bring up its Order Details view in a pop-up window.

5. From this list of domain names, you can then select the domain names you want to Suspend for spamming by selecting the checkbox next to them. Upon Suspension, a Suspension Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name. For the remaining domain names, a Warning Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name.

   You can decide whether you wish to Suspend a particular domain name, depending upon the number of complaints received for it. For example, you may Suspend any domain name for which you get more than 5 spam complaints.

   NOTE Only those domain names can be selected for Suspension which is not already Suspended. Both Warning Mails and domain name Suspension Mails are fully branded and sent from the parent Reseller's Abuse E-mail Address to the immediate Sub-Reseller's Abuse E-mail Address, from the immediate parent Reseller's Abuse E-mail Address to the CUSTOMER USERNAME E-MAIL ADDRESS, and from the Abuse E-mail Address of the Reseller who processed the spam complaint to the domain name's REGISTRANT, ADMIN, BILLING and TECHNICAL CONTACT E-MAIL ADDRESSES (if different from Customer Username E-mail Address). A response is sent to the complainant, from the Abuse E-mail Address of the Reseller who processed the spam complaint. In case multiple spam complaints are received for domain names under a Customer/Sub-Reseller, a CEASE ACCOUNT MAIL is sent to that Customer/Sub-Reseller to stop using our Services. This e-mail is sent only under the following circumstances: Customer - in case the Customer has more than 3 spamming domain names. Sub-Reseller - in case the Sub-Reseller has over 15 domain names and more than 8% of these are being used for sending spam.